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Postage & Packaging

We hand pack all of your items at our HQ in the heart of Liverpool, where we try to ensure they are fit for their onward journey. Once they have been marked as dispatched we hand over their care to Royal Mail, any problems with your order from this point on needs to be addressed with them.
As with our preferred brew, we all have different preferences when it comes to delivery costs too, so we have decided to give you options.

—  Collect in Store. Pay on-line and pick up your purchases at our Bold Street tea shop. Please allow 24 hours for processing your order and insert a comment to let us know when to expect you. This service is FREE.

— Standard delivery option, which comes with no guarantee yet is the cheapest. This is £3.50.

— Alternatively, the tracked option is more expensive but gives you the ability to track your package and a grievance procedure should anything happen along the way. This is £4.50.

This is a flat rate based on Royal mail 48 postal service, regardless
of the size or weight of the package.

We aim to dispatch all parcels within 48 hours. There is however every chance that your parcel will be processed and dispatched on the same day.

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